If you have placed an order and you need to cancel it, we will do our best to accommodate your request. Notifying us that an order needs cancelling is not a guarantee that we will be able to retrieve the order if it has already been processed. It is best if you can email us detailing the transaction (include your name, company name, address, and order number) and call with this information as well to confirm we are able to cancel your order. If we are not able to cancel your order and it does ship, you can refuse the package at time of delivery. If you refuse the package, you will still be responsible for the shipping charges on that order, and store credit will be issued for the merchandise when it is returned to us.
We are so confident in our products that we will accept returns within 30 days of your original purchase if you are not satisfied.
Due to sanitary reasons, we do not accept returns for consumable merchandise. This includes fragrances, dyes, waxes, and additives. This policy is for your benefit to ensure that you get a safe, sanitary and 100% un-altered product that has not been contaminated by any outside sources. For this reason, we recommend ordering sample sizes of these products (when available) before buying a larger quantity.
Returns must be received in good, un-used condition in order to be accepted. If items are not received in re-salable condition, they may not be accepted or credited. Unless due to an error on our part or if the merchandise is defective, the return will be subject to a 15% re-stocking fee to cover the costs of packaging, labor, and credit card fees we have incurred. In-store credit only is issued, no cash refunds or credit card refunds will be issued unless due to an error on our part.
Prices are subject to change without notice. Any changes will be effective immediately and reflected on our website. Please refresh your browser to make sure you are getting the most current version of our website.
Lone Star Candle Supply, Inc. is not responsible for products created using our supplies. There are countless combinations which may be made, and though we thoroughly test our products, we are not able to test every possible combination with respect to products used, temperature variation, climatic differences, etc. It is ultimately the responsibility of the customer to test their product and formulas for compatibility and safety. Because Lone Star Candle Supply, Inc. has no control over the use of our product once it has left our facility, we offer no guarantees or warranties, expressed or implied, as to the suitability or results when combining products to create another.
Because the customer is ultimately responsible and liable for any items they produce, experimentation and testing is highly recommended. Any tips, instructions, or directions provided on our website or by phone with our Customer Service Representatives are suggestions only. We provide this information in good faith from our experiences, and they are offered as helpful guidelines. These tips, instructions and directions are provided without warranty of any kind.