Orders are accepted online 24 hours a day, 7 days a week. By placing an order online, you have the advantage of knowing your shipping charges before your transaction is complete. Expedited shipping charges are also calculated to help you decide if that is a suitable option. Because payment is authorized when you submit your order, you will know immediately if your order was completed successfully.
Ordering by Phone
Orders may be placed by phone during business hours. You can call us toll-free at (888) 400-5727 and place your order by phone. We will be able to give your merchandise subtotal, but shipping charges are not known until the weight of the package(s) has been determined. Once your order has been packaged and processed, we can call you back with the complete total if requested.
Ordering by Mail
To place an order by mail, we request that you add all items into your shopping cart, verify that all quantities are correct, and print out the shopping cart screen. Then click the "Checkout" button and enter all requested information (except payment information.) Remember that we do NOT ship to PO boxes. Once you have completed your address, the website will show you your shipping options (and their costs) on the right side of the screen. Be sure to select one of the shipping options so shipping will be added to your order's grand total. Finally, print this screen and check to make sure all the information you provided shows up in the printed version.
If your order weighs 250 pounds or more, it will qualify for discounted shipping. Please call us before sending the order so that we can advise you of the discounted shipping cost.
Payment must be made by cashier's check or money order. We are not able to accept payment by personal or business check. Please send the shopping cart printout and checkout page printout along with your payment to the address listed below. Even if you placed the order by phone and let us know you will be sending payment by mail, we request that you include all order information when sending payment.
Lone Star Candle Supply, Inc.
5800 Park Vista Circle
Keller, TX 76244
Once payment has been received, your order will be shipped and you will receive a shipment notification by email if you provided a valid email address with your order.
Order Change Requests
Because we process and ship orders quickly, it is very difficult for us to alter an order once it has been placed. For this reason, we ask that you make sure all items have been added to your cart and your order has been double checked for accuracy before submitting your order. If you discover an error in the address information you entered, please call us as soon as possible to get this information corrected. If you place your order by phone, we will repeat the items on your order prior to ending the call to help ensure accuracy.
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Our containers and lids are sold separately so you can mix and match and create the look YOU want!