Note: We will be closed 12/20 - 1/4 for our annual inventory and holiday break. For orders that need to be shipped before our holiday closure, you need to place your order before noon CST on Friday, 12/19. We will resume normal business hours on Monday, 1/5.  We apologize for any inconvenience.  Wishing you and your family a Merry Christmas and Happy Holidays!

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Shipping Information


Shipping Methods

We currently ship to the United States and Canada by United Parcel Service.  If you are located in Alaska, Hawaii, or have a military address (APO box), you may request shipping by the United States Postal Service by telephone.  The website currently supports only orders shipping via UPS.  We are also able to ship LTL (less than truckload) when necessary.  If you think your order is large enough to qualify for LTL shipping, please call and do NOT place your order online.  We can ship by the carrier of your choice, or we will provide a customized quote for you.

Discounted Shipping

Orders weighing 200 pounds or more that are shipping UPS Ground or UPS 3 Day Select qualify for UPS Hundredweight discounted pricing.  Orders weighing 100 pounds or more that are shipping UPS 2nd Day Air or UPS Next Day Air also qualify for UPS Hundredweight discounted pricing.  The discount varies and can range between 15% - 25% savings over regular UPS pricing.  You do not need to do anything to request this discounted shipping.  The website calculates this discount on UPS Ground shipments, but we will have to adjust the pricing manually if Three Day, Second Day or Next Day shipping is selected.  We automatically calculate the discount and adjust shipping charges on qualifying orders prior to capturing the funds from your credit/debit card.  You will see the reduced total on your invoice which accompanies your order.

Time in Transit

The following map indicates UPS's time-in-transit information for GROUND shipments:

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When trying to determine how long it will take for you to receive your shipment and which shipping method to choose, make sure to take the following into account:

A. The number of business days we will take to pack and ship your order.  Most orders ship the same day.  If an order is placed by 4pm CST (either on our website or phone-in orders) we will make EVERY effort to ship that same day.  We are closed on Saturday and Sunday so those orders will be processed in the order in which they are received on Monday.

B. The number of business days UPS will take to deliver to your area of the country. (See above map)

It is important to note that even when you select express shipping methods such as UPS Next Day, UPS 2nd Day, and UPS 3 Day Select, this simply reduces the amount of time UPS takes to deliver the package to you. The time it takes us to process your shipment does not change.

It is also important to note that the day of shipment does not count as a day in transit because packages are not picked up by UPS from our dock until 5:00 pm the day that your order ships, so obviously that day can not be used as a day in transit.  Saturdays, Sundays, and Holidays are not business days.

Examples of Determining Delivery Time

Example 1:

Jane Doe lives in Indianapolis, IN. She places her order on Monday and requests UPS Ground shipping. We then pack and ship her order on Tuesday because our homepage says that it currently takes only 1 business day to process orders. (Remember this is an example, our processing times vary throughout the year.) According to the map, UPS takes 3 days to get to her. Since Tuesday does NOT count as a day in transit, the 3 days UPS will have the package are Wednesday, Thursday, and Friday. Therefore she should expect delivery on Friday.

Example 2:

John Doe lives in Austin, TX. He places his order on Thursday and requests UPS Ground shipping. We then pack and ship his order on Monday because our homepage says that it currently takes 2 business days to process orders. Saturday and Sunday are not business days, so they are not counted in our processing time.  (Remember this is an example, our processing times vary throughout the year.) According to the map, UPS takes 1 day to get to him. Since Saturday and Sunday do NOT count as days in transit since they are not business days, and neither does Monday since that is the day we pack it, the 1 day UPS will have the package is Tuesday. Therefore he should expect delivery on Tuesday.

Example 3:

Jack Doe lives in Seattle, WA. He places his order on Thursday and requests UPS Next Day Air shipping. We then pack and ship his order on Friday because our homepage says that it currently takes only 1 business day to process orders. (Remember this is an example, our processing times vary throughout the year.) No need to refer to the map for transit time. UPS takes 1 day to deliver UPS Next Day Air shipments. Since Friday does NOT count as a day in transit, and neither do Saturday or Sunday since they are not business days, the 1 day UPS will have the package is Monday. Therefore he should expect delivery on Monday.

Since 1999

Lone Star Candle Supply, Inc.
5800 Park Vista Circle Keller, TX  76244
P: (817) 741-0876 or T: (800) WAX-WICK F: (817) 741-0879

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