For your convenience, we have put together a list of some of the most commonly asked questions and answered them for you here. 
 

Q.   Can you send me a catalog through the mail?
   A.    Due to our constantly expanding product line and price changes, a printed catalog is not available.  We always keep the website current so you may simply print out information from each page on our site.
 

Q.   Do you offer wholesale pricing?
   A.    The prices on our website do reflect our wholesale prices.   Some of our products do have quantity price breaks.  Price break information is listed next to the items that qualify for discounts.  All price breaks are calculated in the shopping cart with the exception of the 50 pound (total mix & match) fragrance discount which is 15%.  We apply that discount to your order when we process it.  If you haven't checked out the fragrance discounts yet, don't worry.  You don't have to order 50 pounds of scent to get a discount.  The fragrance discount information is listed in detail on our scents page.  Click here to check them out! 
 

Q.   Do I have to have a tax ID# to order?
   A.    No.  Anyone can place an order without a tax ID#.  You need to furnish us with your resale certificate only if you are located in Texas and don't want to pay tax on your order.  Tax is added only to orders that are placed by customers in Texas that have not furnished us with their completed & signed resale certificate.
 

Q.   Do you ship internationally?
   A.    Currently, we service only the United States (all 50 states), and Canada.
 

Q.   When will I receive my order?
   A.    Most orders ship the next business day after they are placed.   All of our shipments are sent via UPS.  Please see the ordering page for details on how long your shipment should take.  Please note that selecting express forms of shipping will NOT expedite the processing of your order, it will simply reduce the amount of time that UPS will take to get you your order.
 

Q.   Can you track my packages?
   A.    Yes, but you'll find it much easier to track them right here on our tracking page.  If you still have a question about your shipment, feel free to call us.
 

Q.  Do you ship COD?
   A.    Yes, but when a shipment is sent out COD, it is sent COD CASH ONLY, which is payable only by Cashier's Check or Money Order .  DO NOT attempt to pay the UPS driver with a check, personal or business.  We limit COD orders to $500.  Unless you have prior authorization from Lone Star Candle Supply, we will not process any COD order that is over $500 (total).  We also do not ship COD using any express shipping method (UPS Next Day Air, UPS 2nd Day Air, or UPS 3-day Select).  When ordering COD, the order must be shipped by UPS Ground.  If you choose this payment method, you will need to have your payment ready for the UPS driver.  If you place your order by phone, we will call you with the total once the order has been processed (and had the appropriate shipping cost added to it).