Orders placed by 4pm CST ship same day​!

Frequently Asked Questions - Customer Service

Visit the Customer Service area of our website for more helpful information.

How can I contact you?
What are your business hours?
Do you offer a candle making class?
Is your website secure?
Is candle making a good activity for children?

How can I contact you?

Please visit our Contact Us page for our contact information.

What are your business hours?

Our hours are Monday – Friday, 9:00 am – 5:00 pm.  We do close on most major holidays, so if you are planning to come by, please call and make sure we will be open.

Do you offer a candle making class?

We have some instructions  on our website, but we do not offer any classes.  We are happy to answer questions you may have by email or phone.

Is your website secure?

Yes, your information is completely secure on our website.  We do not give out ANY personal information.  For more details on this please see our Privacy Policy.  Your credit card is processed through Authorize.Net, the leading source in credit card transactions.  We do not store any credit card information.  We use 128 bit encryption to keep your personal information safe.  Using 128 bit encryption insures your personal data is protected at ALL times.  The data is scrambled and is not viewable so others cannot see your information.   You can rest assured, keeping your personal information secure is extremely important to us.

Is candle making a good activity for children?

Children in the same age range have varying maturity levels, so it is difficult to say without knowing the children involved.  That is a determination that would have to be made by the parent or person supervising the activity.  The temperature of the wax does get fairly high, and there is a chance of getting burned if you are not careful.  There are directions available on our website that you can read through so you are somewhat familiar with the process, and that will help you make a better decision.

Try out some of our new recipes! Click here for larger images.  
santas cookies recipe.jpg
sugar plum recipe.jpg
peppermint hot choc recipe.jpg



Most all of our containers and lids are sold separately so you can mix and match and create the look YOU want!


Since 1999

Lone Star Candle Supply, Inc.
5800 Park Vista Circle Keller, TX  76244
Phone: (817) 741-0876 or Toll Free: (800) WAX-WICK
Text: (817) 781-8476 Fax: (817) 741-0879