- General Candle Making Questions
- Product Specific Questions
- Customer Service Questions
- Why Choose Us
Most all of our containers and lids are sold separately so you can mix and match and create the look YOU want!
Frequently Asked Questions about Ordering
Visit our ordering information page for more helpful information.
Can I pick up my order instead of having it shipped?
How far in advance should I call if I am placing an order for pick up?
Do you have a minimum order requirement?
Can I place an order and have someone else pick it up for me?
Yes, if you are in the Dallas/Fort Worth area and prefer to stop by our facility and pick up your order, please feel free to do so. If you know what you would like to order, you are welcome to place your order online, call, or fax your order in to us so that it is ready when you arrive. If you place your order online and need to pick it up quickly, please call us to let us know you are coming so there is no delay when you arrive. You are also welcome to visit our showroom and place your order while you are here. This is a great opportunity to see the items or smell the fragrances before you place your order.
You do not have to call your order in, but it it does help speed the process. Calling your order in 24 hours ahead of time will help, but you can also place your order the same day. If you have a large order, placing your order ahead of time will give us a chance to check our stock levels as well.
We do not require a minimum order, but there is a minimum on the shipping charges you may be charged (that we have no control over.) This is good to keep in mind to help keep down your overall costs.
You are welcome to have someone else pick up your order. You can place your order on our website or by phone and we can take your payment information and have your order ready when your representative arrives to pick up your order. Please make sure they have the correct name or company name which the order was placed by, and make sure to give us the name of the person picking up for you.