Orders placed by 4pm CST ship same day!  Note: We will be closed 12/20 - 1/4 for our annual inventory and holiday break. For orders that need to be shipped before our holiday closure, you need to place your order before noon CST on Friday, 12/19. We will resume normal business hours on Monday, 1/5.  We apologize for any inconvenience.  Wishing you and your family a Merry Christmas and Happy Holidays!

Frequently Asked Questions about Shipping

Visit our shipping information page for more helpful information.

What are your shipping prices?
When will I receive my order?
Do you ship internationally?
What carriers do you use for shipping?
Do you offer UPS Hundredweight shipping discount?
Do you offer pallet shipping by LTL (Less Than Truckload)?
Will shipping charges on a pallet quantity be calculated correctly in the shopping cart?
Can I use my choice of carrier for LTL shipments?
Why are the shipping charges so much when I am only ordering one item?
How can I track my order?
I have placed an order and still can’t track it.  When will that information be available?
Can my order be shipped in a box without your company logo?
Can I place an order and have it shipped to an alternate address?
Can you ship my order without packing peanuts?

 


What are your shipping prices?

Shipping charges are based on the weight of the package being shipped and the destination zip code.  If you are curious what your shipping charges will be, you can add the item(s) you want to your shopping cart, enter your zip code, and then click on "Shipping Rates."  Shipping charges will then be displayed for UPS Ground, UPS Three Day Select, UPS Second Day Air, and UPS Next Day Air.  You do not choose your shipping method until you are in the checkout process.  You are able to alter your cart as many times as you like to see what shipping charges might be.

When will I receive my order?

This question is answered in detail on our Shipping Information page.

 Do you ship internationally?

We only ship to the United States (all 50 states) and Canada.

What carriers do you use for shipping?

UPS is used as our main shipping method.  You are able to select UPS Ground or expedited shipping method during checkout.  If your order requires LTL shipping, that will be quoted on an individual basis.  We are able to make exceptions and ship by US postal service for our customers that may be located in Alaska or Hawaii.  Please call or fax your order to us if it requires shipping by US postal service.

Do you offer UPS Hundredweight shipping discount?

Shipping charges will be discounted when the total weight of the shipment reaches 200 pounds.  UPS refers to this as hundredweight shipping.  We pass along this discount to our customers.  When entering items into your cart, the weight of the current items will be displayed, and it will also display how much weight needs to be added to qualify.  The hundredweight shipping price will be displayed when you calculate the shipping charges in your cart.  This can be a significant savings, so make sure to check the savings if the weight of your order is close to qualifying.

Do you offer pallet shipping by LTL (Less Than Truckload)?

We are able to ship LTL if it is warranted.  Shipping charges for this method are calculated on an individual basis.  Please call or email us if you need a quote.

Will shipping charges on a pallet quantity be calculated correctly in the shopping cart?

Shipping charges calculated on pallet quantities will not be correct at this time. The charges shown are being calculated as if the items were shipping by UPS ground. Please contact us by phone or email for an accurate quote on LTL charges on pallet quantities.

Can I use my choice of carrier for LTL shipments?

We use specific carriers because we have a discount set up with them.  If you have a carrier that you normally use and you would like to schedule the pick up, you are welcome to do so.  If you choose to schedule it yourself, you will need to provide us with a completed bill of lading, and we can let you know when the shipment will be ready for pick up.

Why are the shipping charges so much when I am only ordering one item?

There is a base charge that UPS has for making the trip to deliver a package.  As you add items to that same package, the shipping will not greatly increase.  For instance, if you are shipping a one pound package to zip code 86503 in Arizona, shipping charges would be $10.66.  If you were to add items to the box to increase it to five pounds, the shipping would be $12.18.  If you are sampling fragrances, that would be the difference in order 3 - 1 ounce samples in the 1 pound box or 25 - 1 ounce samples in the 5 pound box.  It will always help reduce your overall shipping costs if you can consolidate your orders as much as possible.

How can I track my order?

If you register and create an account on our website, you will be able to view your order history.  From the order history screen, you can click "Details" by the order that you would like to track, and the tracking number will be listed under your order summary.  You can then track your order by clicking on the tracking number.  If you do not register with us, we will be unable to provide online tracking information for your order(s).  You will receive an email with your tracking number and if you click on the tracking number in that email it will take you to UPS to show you the details of where your package currently is and when you should expect it to arrive.

I have placed an order and still can’t track it.  When will that information be available?

Tracking information will not be available through UPS until we complete our business day.  If your order is showing "billing information received," that means we have readied your order for shipment, but UPS does not yet have it in their possession.

Can my order be shipped in a box without your company logo?

All of our boxes do have our logo on them.  We are not able to ship your order in a box without our logo because we do not have any.

Can I place an order and have it shipped to an alternate address?

We are able to ship your order to an address other than the billing address.  This option will be available during checkout.

Can you ship my order without packing peanuts?

We currently use packing peanuts or air pillows for protection of items.  It is up to our skilled order packers to determine which method will ensure your order is delivered un damaged.  Without one of these, it is very likely your order would arrive damaged.

Since 1999

Lone Star Candle Supply, Inc.
5800 Park Vista Circle Keller, TX  76244
P: (817) 741-0876 or T: (800) WAX-WICK F: (817) 741-0879

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