Orders placed by 4pm CST ship same day​!

Frequently Asked Questions about Shipping

Visit our shipping information page for more helpful information.

What are your shipping prices?
When will I receive my order?
Do you ship internationally?
What carriers do you use for shipping?
What is the difference in FedEx Ground and Home Delivery?
Do you offer a shipping discount for high weight shipments?
Do you offer pallet shipping by LTL (Less Than Truckload)?
Will shipping charges on a pallet quantity be calculated correctly in the shopping cart?
Can I use my choice of carrier for LTL shipments?
Why are the shipping charges so much when I am only ordering one item?
How can I track my order?
I have placed an order and still can’t track it.  When will that information be available?
Can my order be shipped in a box without your company logo?
Can I place an order and have it shipped to an alternate address?
Can you ship my order without packing peanuts?

 


What are your shipping prices?

Shipping charges are based on the weight of the package being shipped and the destination zip code. If you are curious what your shipping charges will be, you can add the item(s) you want to your shopping cart, enter your state and zip code, and then click on "Shipping Rates." Shipping charges will then be displayed for FedEx Ground, FedEx Home Delivery, FedEx 2 Day and FedEx Standard Overnight. You do not choose your shipping method until you are in the checkout process. You are able to alter your cart as many times as you like to see what shipping charges might be. Currently, FedEx is our only shipping method, however, we are diligently working on adding other options to our website in the very near future.

When will I receive my order?

This question is answered in detail on our Shipping Information page.

 Do you ship internationally?

We only ship to the United States (all 50 states) and Canada.

What carriers do you use for shipping?

FedEx is used as our main shipping method. You are able to select FedEx Ground, Home Delivery or expedited shipping method during checkout. If your order requires LTL shipping, that will be quoted on an individual basis. Please give us a call and we are happy to provide you a shipping quote for LTL. Our LTL shipping rates are extremely competitive and we pass these savings on to you. If you place an order on our website that qualifies for LTL and it is a cheaper option, we will contact you so that you may choose which method you prefer.  We are able to make exceptions and ship by US postal service for our customers that may be located in Alaska, Hawaii, or Canada. Please email, call or fax your order to us if it requires shipping by US postal service.

What is the difference in FedEx Ground and Home Delivery?

FedEx offers two different ground transit services - Ground and Home Delivery. The transit times for them are identical.  The main difference is the days that deliveries are made.  FedEx Ground packages are delivered Monday through Friday, and FedEx Home Delivery packages are delivered Tuesday through Saturday. FedEx Home Delivery is only available to residential addresses. 

If you are in a two day transit time from us and place an order on Thursday, a FedEx Ground delivery would arrive on Monday, and a FedEx Home Delivery shipment would arrive Saturday.  If you are in a two day transit time and place an order on Friday, either service would deliver on Tuesday.

Do you offer a shipping discount for high weight shipments?

Shipping charges on all packages receive a significant discount over list rates, but there will be an additional discount when the total weight of the shipment reaches 250 pounds or more. When entering items into your cart, the weight of the current items will be displayed, and it will also display how much weight needs to be added to qualify. The discounted shipping price will be displayed when you calculate the shipping charges in your cart. This can be a significant savings (around 30%), so make sure to check the savings if the weight of your order is close to qualifying.

Do you offer pallet shipping by LTL (Less Than Truckload)?

Yes, we ship LTL every day on many orders. LTL is a viable option for substantial shipping savings if your order is around 300 lbs or more. We are able to ship LTL to both commercial and residential addresses.  Shipping charges for this method are calculated on an individual basis as our website is currently not able to calculate these quotes automatically. Please call or email us and we are happy to provide you a customized LTL quote. If you place your order online and LTL shipping is a cheaper option, we will contact you with a quote so you can choose your shipping method. The LTL carrier we usually partner with is FedEx Freight.  They are extremely reliable, we have been with them for many years, and we get great discounts that we pass along to you for additional savings.  Many of our heavy items such as a pallet of wax, a pallet of jars, or perhaps a mixed pallet of several items ship LTL and the savings is substantial. We are diligently working on being able to have automatic LTL quotes on our website in the near future. 

Will shipping charges on a pallet quantity be calculated correctly in the shopping cart?

Shipping charges calculated on pallet quantities will not be correct at this time. The charges shown are being calculated as if the items were shipping by FedEx Ground. Please contact us by phone or email for an accurate quote on LTL charges on pallet quantities. If you choose to place your order online and LTL is a cheaper option for your order, we will contact you so you can choose the shipping method you prefer. See the question above for more details regarding significant shipping savings on LTL shipments.

Can I use my choice of carrier for LTL shipments?

We use specific carriers because we have very good discounts set up with them. We pass these savings on to our customers.  If you have a carrier that you normally use and you would like to schedule the pick up, you are welcome to do so.  If you choose to schedule it yourself, you will need to provide us with a completed bill of lading, and we can let you know when the shipment will be ready for pick up.

Why are the shipping charges so much when I am only ordering one item?

There is a base charge that FedEx has for making the trip to deliver a package. As you add items to that same package, the shipping will not greatly increase. For instance, if you are shipping a one pound package to zip code 86503 in Arizona, shipping charges for FedEx Ground service would be $11.53. If you were to add items to the box to increase it to five pounds, the shipping would be $13.64. If you are sampling fragrances, that would be the difference in ordering 3 - 1 ounce samples in the 1 pound box or 25 - 1 ounce samples in the 5 pound box. It will always help reduce your overall shipping costs if you can consolidate your orders as much as possible. Currently, FedEx is our only shipping method, however, we are diligently working on adding other options to our website in the very near future.

How can I track my order?

If you register and create an account on our website, you will be able to view your order history. From the order history screen, you can click "Details" by the order that you would like to track, and the tracking number will be listed under your order summary. You can then track your order by clicking on the tracking number. If you do not register with us, we will be unable to provide online tracking information for your order(s). You will receive an email with your tracking number and if you click on the tracking number in that email it will take you to FedEx to show you the details of where your package currently is and when you should expect it to arrive.

I have placed an order and still can’t track it.  When will that information be available?

Tracking information will not be available through FedEx until we complete our business day. If your order is showing " shipment information sent to FedEx," that means we have readied your order for shipment, but FedEx does not yet have it in their possession.

Can my order be shipped in a box without your company logo?

All of our boxes do have our logo on them.  We are not able to ship your order in a box without our logo because we do not have any.

Can I place an order and have it shipped to an alternate address?

We are able to ship your order to an address other than the billing address.  This option will be available during checkout.

Can you ship my order without packing peanuts?

We currently use packing peanuts for protection of items.  Our skilled packers have extensive experience in packing orders in the most efficient and effective way to protect it during transit.  Without the use of the peanuts, it is very likely your order would arrive damaged.

NEW! 16oz Mason Jars
Now in Stock

16oz Mason Jar 

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Most all of our containers and lids are sold separately so you can mix and match and create the look YOU want!

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Since 1999

Lone Star Candle Supply, Inc.
5800 Park Vista Circle Keller, TX  76244
P: (817) 741-0876 or T: (800) WAX-WICK F: (817) 741-0879

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