Lone Star Candle Supply

Here at Lone Star Candle Supply, online ordering is available 24 hours a day, 7 days a week with our SECURE SERVER. By placing your order online, you have the luxury of knowing exactly what your shipping costs will be since shipping charges are calculated automatically as you enter items into the shopping cart. Of course, if you prefer, you can place your order by phone, or call with any questions during our normal business hours listed at the bottom of this page. We have NO minimum order!!

In order to remain efficient in our ability to process your order quickly we must insist that orders cannot be changed (or combined) once they are placed. Please be sure that you have ordered what you need and that you have entered everything correctly BEFORE submitting your order. If you discover that you have left something off, you will simply need to place another order and it will be treated as a completely separate order. If you discover that you have entered incorrect information by mistake and it will affect our ability to process your order correctly, please CALL US AS SOON AS POSSIBLE rather than email. We are unable to check the email nearly as often as we wish.

Please ensure that adequate funds are available BEFORE placing your order. Declined credit/debit card orders hinder our ability to serve you as quickly as possible. In the event that your credit/debit card is declined, we will contact you. DO NOT send your credit/debit card by email or by leaving it on our voicemail system. If you try to contact us during hours that we are not here, please simply leave a number where we can contact you. All declined orders will be discarded within 1 week of the date it was placed. Please, please do not place an order to SEE if your card will clear.

COD orders are sent COD CASH ONLY, which are payable only by Cashier's Check or Money Order . DO NOT attempt to pay the UPS driver with a check, personal or business. We limit COD orders to $500. Unless you have prior authorization from Lone Star Candle Supply, we will not process any COD order that is over $500 (total). We also do not ship COD using any express shipping method (UPS Next Day Air, UPS 2nd Day Air, or UPS 3-day Select). When ordering COD, the order must be shipped by UPS Ground. If you choose this payment method, you will need to have your payment ready for the UPS driver. If you place your order by phone, we will call you with the total once the order has been processed (and had the appropriate shipping cost added to it).

We are so confident in our products that we will accept returns within 30 days of your original purchase if you are not satisfied. Due to sanitary reasons, we do not accept returns for consumable merchandise. This includes fragrances, dyes, waxes, and additives. This policy is for your benefit to ensure that you get a safe, sanitary and 100% un-altered product that has not been contaminated by any outside sources. For this reason, we recommend ordering sample sizes of these products (when available) before buying a larger quantity. Returns must be received in good, un-used condition in order to be accepted. If items are not received in re-salable condition, they may not be accepted or credited. Unless due to an error on our part or if the merchandise is defective, the return will be subject to a 15% re-stocking fee to cover the costs of packaging, labor, and credit-card fees we have incurred. In-store credit only is issued, no cash refunds or credit card refunds will be issued unless due to an error on our part.

The map at the bottom of the page indicates UPS's time in transit information for GROUND shipments.

When trying to determine how long it will take for you to receive your shipment and which shipping method to choose, make sure to take all of the following into account:

A. The number of BUSINESS days WE will take to pack & ship your order. (This varies throughout the year - current info available at the top of our home page)

B. The number of BUSINESS days UPS will take to deliver to your area of the country (See the map at the bottom of the page to determine the # of days for your area.)

C. Also remember that the actual day that your order is shipped DOES NOT count as a day in transit for UPS. See the examples below.

Example: Jane Doe lives in Indianapolis, IN. She places her order on Monday and requests UPS ground shipping. We then pack & ship her order on Tuesday because our homepage says that it currently takes only 1 business day to process orders. (Remember this is an example, our processing times vary throughout the year.) According to the map, UPS takes 3 days to get to her. Since Tuesday does NOT count as a day in transit, the 3 days UPS will have the package are Wednesday, Thursday, and Friday. Therefore she should expect delivery on Friday.

Example: John Doe lives in Austin, TX. He places his order on Thursday and requests UPS ground shipping. We then pack & ship his order on Friday because our homepage says that it currently takes only 1 business day to process orders. (Remember this is an example, our processing times vary throughout the year.) According to the map, UPS takes 1 day to get to him. Since Friday does NOT count as a day in transit, and neither do Saturday or Sunday since they are not business days, the 1 day UPS will have the package is Monday. Therefore he should expect delivery on Monday.

Example: Jack Doe lives in Seattle, WA. He places his order on Thursday and requests UPS RED shipping. We then pack & ship his order on Friday because our homepage says that it currently takes only 1 business day to process orders. (Remember this is an example, our processing times vary throughout the year.) No need to refer to the map for transit time. UPS takes 1 day to deliver UPS Red shipments. Since Friday does NOT count as a day in transit, and neither do Saturday or Sunday since they are not business days, the 1 day UPS will have the package is Monday. Therefore he should expect delivery on Monday.

It is important to note that even when you select express shipping methods such as UPS Red (Next day), UPS Blue (2nd day), and UPS Orange (Third day), this simply reduces the amount of time UPS takes to deliver the package to you. The time it takes us to process your shipment DOES NOT CHANGE.

It is also important to note that the day of shipment does NOT count as a day in transit because packages are not picked up by UPS from our dock until 5:00PM the day that your order ships, so obviously that day can not be used as a day in transit.

Saturdays, Sundays, and Holidays are NOT business days.
There are higher costs associated with express shipping methods. (Your shipping costs are calculated online)
During the busy season, order processing times are increased although we do our best to ship quickly.