Q: Do you make custom molds?
A: We are not able to manufacture custom molds.
Q: Why is there a hole in the bottom of my mold?
A: The hole in the bottom of the mold is to string the wick through as you are making the candle. You will need to secure the wick at the top and bottom of the mold.
Q: How do I wick a pillar candle?
A: All of our pillar molds have a hole in the bottom to accommodate wicking the candle while it is being poured. You string the wick through the bottom of the mold, secure it at the top and bottom so it can't move, and then you are ready to pour the wax. You can find detailed information on how to do this in the tutorial titled "How to Make Pillar Candles."
If you are unable to find the answers to your questions here,
please contact customer service at 1-800-929-9425.