Here are some of the most commonly asked questions about some of our other products.
Q: Can I change the items that come in a kit?
A: The kits that we sell on our website are all prepackaged, so we are unable to make any alterations to the contents.
Q: Can I use your liquid dyes in the water crystals?
A: Since our dyes are oil based, they are not suitable for use with water crystals. Food coloring works very well in them.
Q: Is there a special fragrance oil that has to be used with the water crystals?
A: No, any of our fragrances can be used with them.
Q: How do I clean my pouring pot?
A: You do not have to get your pouring pot completely spotless before starting your next batch. Once you have finished pouring the wax that is in the pouring pot, you can heat the pouring pot in the double boiler to get the wax to melt off the sides. There should be a minimal amount of wax left in it, and you should be able to wipe it clean with a few paper towels. The small amount of residue left on the side of the pot is not enough to contaminate your next batch. If there is an amount left that is too much to clean with paper towels, you may want to pour a small candle, or have a can that you can pour all of your excess "unusable" wax in.
Q: Are you able to personalize labels?
A: We are not able to print personalized labels. The only labels we carry are caution labels, and they are preprinted without an area for a company or fragrance name.
Q: What size candles do the wick bars and bow tie wick bars fit?
A: The single wick bar is 5" long, so it would be suitable for containers or molds that are about 4-3/4" in diameter. The bow tie wick bar is 3-3/4" long, so it would be suitable for an opening of about 3-5/8"
Q: I have seen/heard of wax dipped animals before, but what purpose do they serve?
A: Wax dipped animals are used as air fresheners, and they are a good alternative in places where you may not be able to burn candles. They are popular to use in a child's room (as long as they cannot reach them) or in work places where candles may not be permitted.
Q: Are all stuffed animals suitable for wax dipping?
A: Most stuffed animals will work. You would need to make sure they are clean and somewhat heat resistant.
Q: Where can I find directions for making wax dipped bears?
A: We have directions for making them listed on our website. It also includes a list of items that you would need to complete them.
Q: Are you supposed to be able to burn waxed dipped animals?
A: No, the wax dipped animals are only used as air fresheners. They are not meant to be burned.
Q: Where can I find directions for making the water crystals or smelly jellies?
A: We have directions listed on our website. They will also include a list of items you will need.
If you are unable to find the answers to your questions here,
please contact customer service at 1-800-929-9425.